Terms of Service

Last Updated: October 26, 2026

Welcome to FEI YI.

These Terms of Service ("Terms") govern your access to and use of the FEI YI website and your purchases through our online store.

By accessing or using our website, you agree to these Terms, subject to applicable law. Please read them carefully before placing an order.

1. About FEI YI

FEI YI operates an online retail store offering down jackets, winter outerwear, and related clothing products.

Our customer service team assists with product enquiries, orders, shipping, returns, refunds, and other shopping-related questions.

Brand: FEI YI

Customer Service Email: support@feiyidown.com

2. Website Use

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use our website for fraudulent, unlawful, or misleading purposes.

• Attempt unauthorized access to our website, accounts, or systems.

• Interfere with website security, performance, or functionality.

• Submit false or misleading information.

• Use automated tools to collect website content or data without authorization.

• Copy, reproduce, distribute, or commercially exploit website content without permission or other lawful authorization.

We may take reasonable measures to protect our website, customers, and business against misuse, fraud, security threats, or violations of these Terms, subject to applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colors, prices, and other product information are accurate and up to date.

Minor differences may occur due to screen settings, lighting, photography, manufacturing variations, measurement tolerances, or product updates.

Product materials, down filling, fit, and other specifications may vary by style. Please review the information on the individual product page before purchasing.

If you have questions about a product, please contact our customer service team before placing your order.

4. Product Availability

Product availability may change depending on inventory levels, seasonal demand, and fulfillment arrangements.

Although we make reasonable efforts to maintain accurate inventory information, a product may occasionally become unavailable after an order is submitted.

If we cannot fulfill an order, we will contact you regarding the available options, which may include cancellation and a refund, a suitable alternative where appropriate, or another mutually agreed solution.

We will not substitute a product without appropriate authorization from the customer. Refunds and cancellations will be handled in accordance with applicable law and our relevant policies.

5. Prices and Promotional Offers

Product prices are displayed on the relevant product page or during checkout.

Prices and promotional offers may change from time to time. Changes generally apply to future purchases and do not automatically change the price of an order that has already been accepted.

We make reasonable efforts to ensure that displayed prices and promotional information are accurate.

If an obvious pricing or listing error occurs, we will review the issue and contact you when necessary to explain the available options. Any correction, cancellation, or refund will be handled in accordance with applicable law and any applicable order terms.

Promotional offers may be subject to additional conditions displayed with the relevant offer.

6. Orders and Order Confirmation

When you place an order, you submit a request to purchase the selected products at the displayed price and under the applicable checkout terms.

We may send an order acknowledgement to the email address you provide. An acknowledgement that confirms receipt of an order does not necessarily mean the order has been accepted for fulfillment.

Order acceptance and processing are subject to payment verification, product availability, and applicable order checks.

Where reasonably necessary and permitted by law, we may decline or cancel an order due to suspected fraud, unauthorized payment, material pricing errors, product unavailability, incomplete information, technical errors, or other legitimate fulfillment issues.

If we cancel an order after receiving payment, we will arrange any refund required under applicable law and our relevant policies.

7. Payment

Payment must be completed through an available payment method displayed at checkout.

Payments may be processed by third-party payment providers. The available methods may vary depending on the transaction, location, and payment provider.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not ordinarily store complete payment card details on our own servers. Payment information may be processed by the relevant payment provider in accordance with its applicable terms and privacy practices.

An order may be subject to payment verification before processing or dispatch.

8. Order Processing and Shipping

Our typical estimated processing and shipping timeframes are:

• Order Processing: Generally 2–3 business days before dispatch.

• Transit Time: Generally 7–15 business days after dispatch.

Transit time begins after the order has been dispatched, not when it is first placed.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, customs processing, public holidays, weather, remote-area delivery, shipping volumes, address issues, and other circumstances.

We will make reasonable efforts to communicate material delays where appropriate.

Shipping timeframes, available delivery methods, tracking information, and other delivery details are further explained in our Shipping Policy.

Nothing in these Terms excludes any shipping, cancellation, or refund obligations imposed by applicable law.

9. Multiple Fulfillment Locations

FEI YI works with multiple fulfillment and warehouse locations.

Depending on product availability, inventory, destination, product type, and fulfillment arrangements:

• Products may ship from different locations.

• Items in the same order may be shipped separately.

• Different tracking numbers may be provided.

• Products may arrive at different times.

The shipping origin may vary by product and order. We do not guarantee that all products will ship from the same warehouse or country.

If you require shipping-origin information for a specific product, please contact us before placing your order.

10. Shipping and Return Addresses

Because FEI YI uses multiple fulfillment locations, the shipping origin and return address may differ.

There is no single universal return address for every order.

If you wish to return a product, please contact our customer service team before sending it back. We will provide the applicable return instructions and address after reviewing your request.

Please do not send a return to an assumed warehouse address or use the original shipping address unless our team has specifically instructed you to do so.

Additional information is available in our Return & Refund Policy.

11. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled in accordance with our Return & Refund Policy and applicable law.

Eligible return requests are generally accepted within 30 days of receiving the order, subject to the conditions stated in that policy.

Depending on the reason for the return:

• Change of Mind or Incorrect Size: The customer may generally be responsible for return shipping costs, where permitted by applicable law and our published policy.

• Defective, Damaged, or Incorrect Products: We will review the circumstances and provide an appropriate remedy in accordance with our policy and applicable law.

• Approved Refunds: Refunds will generally be issued to the original payment method, subject to the payment provider's processing procedures and applicable requirements.

Please contact us before returning any product so we can provide the correct instructions.

Nothing in these Terms or our return policy limits any mandatory refund, replacement, repair, cancellation, or other rights that apply under law.

12. Consumer Rights

Customers may have consumer rights under applicable federal, state, local, or national laws, depending on their location and circumstances.

Nothing in these Terms is intended to exclude, restrict, or modify any statutory rights, consumer guarantees, remedies, or liabilities that cannot legally be excluded or limited.

Where applicable, these rights operate independently of any voluntary policies offered by FEI YI.

13. Delivery Address and Customer Information

Customers are responsible for providing accurate and complete billing, contact, and delivery information when placing an order.

Please check your name, street address, city, state or region, postal code, and contact details before completing checkout.

If you discover an address error, contact us as soon as possible.

We will make reasonable efforts to assist with address corrections, but changes may not be possible after an order has entered the fulfillment or shipping process.

Where an incorrect or incomplete address causes a delivery problem or returned shipment, additional costs may apply where permitted by applicable law and our published policies.

14. Customs Duties, Taxes, and Import Charges

Depending on the destination, product, order value, and applicable regulations, an order may be subject to customs duties, taxes, import fees, or other charges.

Responsibility for these charges depends on the applicable checkout terms, shipping arrangement, and law.

Customs processing and import charges are determined by the relevant authorities and may affect delivery timeframes.

If you have questions about potential import charges, please contact us before placing your order.

15. Intellectual Property

Unless otherwise stated, the text, photographs, graphics, logos, designs, product descriptions, and other materials on our website are owned by or licensed to FEI YI.

You may not reproduce, distribute, modify, publish, or commercially exploit protected website content without appropriate permission or other lawful authorization.

Nothing in this section limits rights or exceptions available under applicable intellectual property law.

16. Third-Party Services and External Links

Our website may use third-party services for payment processing, shipping, website hosting, analytics, advertising, security, and customer support.

We may also provide links to external websites for convenience or additional information.

Third-party services and websites may be governed by their own terms and privacy policies. We do not control independent third-party websites or their practices.

This section does not exclude any responsibility FEI YI may have under applicable law for its own actions, services, or obligations.

17. Website Availability

We make reasonable efforts to maintain the availability, security, and proper functioning of our website.

However, temporary interruptions, maintenance, technical errors, and other disruptions may occur.

To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free access at all times.

Nothing in this section excludes liability that cannot legally be excluded.

18. Limitation of Liability

To the extent permitted by applicable law, FEI YI is not responsible for losses arising from circumstances beyond our reasonable control, including certain carrier delays, customs delays, natural events, third-party technical disruptions, or incorrect information supplied by customers.

Any limitation of liability under these Terms applies only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability, statutory rights, consumer guarantees, or remedies that cannot legally be excluded or limited.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, products, services, business practices, or legal requirements.

The revised version will be published on this page with an updated "Last Updated" date.

Changes will apply as permitted by applicable law. Where additional notice or consent is legally required, we will take the appropriate steps.

20. Contact Us

If you have questions about these Terms, your order, our products, shipping, returns, or refunds, please contact our customer service team.

Brand: FEI YI

Email: support@feiyidown.com

Please include your order number, if applicable, so we can assist you more efficiently.

FEI YI

We aim to provide clear product information, transparent order terms, and helpful customer service throughout the shopping experience.