Shipping Policy

Last Updated: October 2026

At FEI YI, we aim to provide a clear and reliable international shipping experience. Please review this policy before placing your order.

1. Shipping Overview

All delivery timeframes are estimates and are not guaranteed delivery dates.

2. Shipping Destinations

FEI YI ships orders directly from China to the following destinations:

Shipping availability may vary depending on the destination, local delivery restrictions, and carrier service coverage. Please confirm that your country or region is available at checkout before completing your purchase.

For European destinations, shipping is available only to countries and regions supported by our checkout and shipping arrangements.

3. Handling Time

Handling time: 2–3 business days

Handling time is the period required to process, prepare, and pack your order after payment has been confirmed and before the package is handed over to the shipping carrier.

Orders placed on weekends or public holidays may begin processing on the next available business day.

Handling times may occasionally vary due to product availability, order volume, payment verification, public holidays, or other circumstances.

4. Transit Time

Transit time: 7–14 business days

Transit time begins when the shipping carrier picks up your package and covers the estimated transportation period until delivery.

International shipments may take longer than expected due to customs clearance, carrier operations, weather conditions, public holidays, peak-season demand, or other unforeseen circumstances.

Transit times are estimates only and do not guarantee delivery by a specific date.

5. Total Estimated Delivery Time

The estimated total delivery time from successful payment to delivery is 9–17 business days, including both handling and transit time.

The total delivery estimate is the combined timeframe for handling and transit, not an additional period after processing.

Business days generally exclude weekends and public holidays. Actual delivery times may vary depending on the destination and shipping circumstances.

6. Shipping Fees & Free Shipping

Our shipping fees are based on the total order value, as shown below.

Shipping charges are displayed at checkout before you complete your purchase.

The applicable shipping fee is determined by the order value and shipping rules in effect at checkout. Please review your final order total and shipping charge before submitting payment.

7. Customs Duties & Import Taxes

FEI YI covers applicable customs duties, import taxes, and related import charges for orders shipped to the destinations we serve.

Customers will not be required to pay additional customs duties or import taxes upon delivery for charges covered by FEI YI under this policy.

If a customs authority or shipping carrier contacts you regarding customs duties, import taxes, or related charges, please contact us at support@feiyidown.com before making a payment so that we can assist you.

Customs procedures and requirements vary by destination and may occasionally cause delivery delays.

8. Order Tracking

Once your order has been dispatched, tracking information will be provided when available.

Tracking updates may take some time to appear after the shipping carrier receives and scans the package.

If your tracking information has not updated for a reasonable period, please contact us with your order number so that we can assist you.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check the following information:

• Full name

• Street address

• Apartment or unit number, if applicable

• City

• State, province, or region

• Postal or ZIP code

• Contact information, if required

If an order cannot be delivered because the address provided is incorrect or incomplete, additional shipping arrangements or costs may apply.

Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that changes can be made after an order has been processed or dispatched.

10. Delivery Delays

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

• Customs clearance procedures

• Shipping carrier delays

• Severe weather

• Public holidays and peak shopping periods

• Incorrect or incomplete delivery information

• Transportation disruptions

• Other unforeseen circumstances

If a significant delay occurs, please contact us. We will assist you with available tracking information and follow up with the relevant shipping provider when appropriate.

11. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us as soon as reasonably possible.

Please include your order number and tracking information. We may request photographs or other relevant details to help investigate the issue with the shipping carrier or fulfillment provider.

We will review the available information and assist in accordance with the circumstances and our applicable store policies.

12. Returns & Return Shipping

Returns and refunds are subject to our Return & Refund Policy.

Please contact us before sending any item back so that we can confirm the applicable return instructions and return address.

Return shipping costs, eligibility requirements, and refund conditions are explained in our Return & Refund Policy.

13. Contact Us

If you have questions about shipping, delivery, customs, or your order, please contact us:

Store Name: FEI YI

Email: support@feiyidown.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM U.S. Eastern Time (ET), excluding public holidays.

We aim to respond to customer inquiries within one business day. Please include your order number when contacting us about an existing order.